Blog
Field notes from inside a real clinic.
Operations, billing, TMS, AI in the chart, front desk, scheduling. Less theory. More what we actually did Tuesday.
- OperationsApr 30 7 min
How we got our charting under 20 minutes a night
The note template, the AI assist setup, and the one boundary that made it stick. Field notes from a Provo TMS clinic that used to chart till midnight.
Read it - BillingApr 23 6 min
The aging report you'll actually look at
Why most A/R dashboards rot, and the one we use at RSLNT every Monday at 7am. Three columns, one rule, and an automation that pages us if it crosses a line.
Read it - TMSApr 15 8 min
Prior-auth templates that actually get approved
What we learned from 1,800 TMS prior auths submitted across 12 payers — including the four sentences that flipped our approval rate from 67% to 89%.
Read it - PrivacyApr 8 6 min
AI in the chart, without losing the patient's trust
How we think about BAA, training data, and the off switch. Plain-English notes from a clinic that ships AI features and still tells patients exactly what's happening.
Read it - Front deskApr 1 5 min
Why your phone is bleeding new patients (and how to fix it)
Most outpatient mental-health practices lose 30%+ of new-patient calls to voicemail. The math, the cause, and the fix that doesn't require hiring.
Read it - SchedulingMar 25 5 min
The math on no-shows: why 24-hour reminders aren't enough
Most practices send one reminder. The data says one is half a strategy. Here's the two-touch cadence that cut our no-show rate by 31% and what it costs to set up.
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